Troubleshooting
When something is not working: printers, sync, logins and devices.
Frequently asked questions
The app is slow on one device only. What should I check first?
That device's network, not the app. Compare it against another device on the same Wi-Fi — if only one is slow, the problem is local and no amount of reinstalling will move it.
An order is missing after we went offline.
Offline orders sync when the connection returns; open the device that took the order and leave it online for a minute. If it still has not appeared, contact support with the shift and approximate time.
How do I reach a human?
Use the contact page. Include your company name and the branch, and a screenshot if there is an error message — it usually removes a whole round of back and forth.
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